LEAD™ Program Tech Support Request

We’re here to help with your troubleshooting issue. Please fill out the support ticket below and click the “File Ticket” button. We will process your request within one business day, and you will receive acknowledgement via email. By providing this information, it will help us create a case log and assist us in solving your problem in a timely and responsive manner.

For customer service issues that do not involve technical support, you can reach us by emailing support@exceleas.com.

LEAD™ Program – Technical Support Ticket

BASIC TICKET INFORMATION

Select User Role: *

Have you previously filed a support ticket for the same issue? *

When did you first report the issue? *

Did a representative of EXCELEAS® respond to your original support ticket? *

Please provide your technical support ticket code: *

If you do not have your ticket code available, enter the number "9" in all available spaces.

APPLICANT TROUBLESHOOTING DESCRIPTION

Issue Type: *

Description of Issue: *

Confirm Email

Password: *

NOTE: Please ensure you supply proper case format and include special characters.

When did you experience the site outage? *

Date

Time

NOTICE: The LEAD™ program may be down for brief intervals of time to complete routine maintenance/enhancements. This could occur between the hours of 8:01 PM (EST) and 7:59 AM (EST).

Law Enforcement Agency: *

Address: *

Address Line 1

Address Line 2

City

State

Zip Code

Registration Date: *

LAW ENFORCEMENT AGENCY TROUBLESHOOTING DESCRIPTION

Issue Type: *

Description of Issue: *

Applicant Name: *

First

Middle

Last

Applicant's Date of Birth: *

Last 4 Digits of Applicant's SSN: *

Registration Date: *

Confirm Email

Password: *

NOTE: Please ensure you supply proper case format and include special characters.

When did you experience the site outage? *

Date

Time

NOTICE: The LEAD™ program may be down for brief intervals of time to complete routine maintenance/enhancements. This could occur between the hours of 8:01 PM (EST) and 7:59 AM (EST).

Annual Agreement Expiration Date: *

Updated Sworn Personnel Total: *

NOTE: This figure is your agency's budgeted authorized strength number, and not a reduced figured due to vacancies currently not filled.

ORGANIZATION / SCHOOL TROUBLESHOOTING DESCRIPTION

Issue Type: *

Description of Issue: *

Confirm Email

Password: *

NOTE: Please ensure you supply proper case format and include special characters.

When did you experience the site outage? *

Date

Time

NOTICE: The LEAD™ program may be down for brief intervals of time to complete routine maintenance/enhancements. This could occur between the hours of 8:01 PM (EST) and 7:59 AM (EST).

Are you sure you would like to cancel your account? *

NOTE: Your account will be completely removed from the LEAD™ site, and you will be required to complete a new registration if you decide to return.

Password: *

NOTE: Please ensure you supply proper case format and include special characters.

Could you tell us why you are cancelling your account?

In detail, please explain the issue you are experiencing:

Upload screenshot(s) or other documentation depicting the issue:

Click or drag files to this area to upload. You can upload up to 5 files.

You may upload the following types of files: .PNG /.JPG /.GIF /.DOC /.PDF /.XLS

Copy and paste the LEAD™ URL page address of the issue you experienced:

Would you like to report another issue? *

Issue Type: *

Description of Issue: *

Applicant Name: *

First

Middle

Last

Applicant's Date of Birth: *

Last 4 Digits of Applicant's SSN: *

Registration Date: *

Confirm Email

Password: *

NOTE: Please ensure you supply proper case format and include special characters.

Password: *

NOTE: Please ensure you supply proper case format and include special characters.

When did you experience the site outage? *

Date

Time

NOTICE: The LEAD™ program may be down for brief intervals of time to complete routine maintenance/enhancements. This could occur between the hours of 8:01 PM (EST) and 7:59 AM (EST).

When did you experience the site outage? *

Date

Time

NOTICE: The LEAD™ program may be down for brief intervals of time to complete routine maintenance/enhancements. This could occur between the hours of 8:01 PM (EST) and 7:59 AM (EST).

Annual Agreement Expiration Date: *

Updated Sworn Personnel Total: *

NOTE: This figure is your agency's budgeted authorized strength number, and not a reduced figured due to vacancies currently not filled.

Law Enforcement Agency: *

Address: *

Address Line 1

Address Line 2

City

State

Zip Code

Registration Date: *

In detail, please explain the issue you are experiencing:

Upload screenshot(s) or other documentation depicting the issue:

Click or drag files to this area to upload. You can upload up to 5 files.

You may upload the following types of files: .PNG /.JPG /.GIF /.DOC /.PDF /.XLS

Copy and paste the LEAD™ URL page address of the issue you experienced:

CONTACT INFORMATION

Name: *

First

Last

Rank / Title: *

Date of Birth: *

Last 4 Digits of Your SSN: *

Email Address: *

Confirm Email

Phone Number: *

Please provide a direct dial number that is the best point of contact for you.

Extension:

Law Enforcement Agency: *

Name of Organization / School: *

ORI #: *

If you do not know your agency's 9-character ORI code, enter the number "9" in all available spaces.

LEAD™ Program Tech Support Request

BASIC TICKET INFORMATION

APPLICANT TROUBLESHOOTING DESCRIPTION

LAW ENFORCEMENT AGENCY TROUBLESHOOTING DESCRIPTION

ORGANIZATION / SCHOOL TROUBLESHOOTING DESCRIPTION

CONTACT INFORMATION

Toll-Free

Fax

E-mail

RECENT POSTS

LEAD™ PROGRAM DEMO

EXCELEAS®, LLC